WYMAN BUILDERS

SIGNATURE KITCHENS & BATHS OF SARASOTA

KORNERSTONE KITCHEN AND BATH

PORT ROYAL CABINETRY

BUILT-RITE KITCHENS OF PALM COAST

BUCKINGHAM CABINETS DESIGN AND INSTALLATION

M & L CABINETS

 

Testimonials
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"I just wanted to take a moment to thank you for all that you have done for us. As one of your first Dura Supreme dealers we both had to learn the “ins and outs” of this line together. Needless to say, it wasn't without some problems. Thank goodness we had you as our factory representative. I have been in the remodeling business for over a quarter century and have dealt with many reps. You are by far the most caring of the customer's needs. Whenever there was a problem with an order, you followed up until it was corrected. You were always responsive and returned calls in a way that is extremely rare these days. Your tenacity in getting answers from the factory or making sure they solved the problem to my satisfaction made me glad you were on my side. Your caring attitude with your clients carries through to a personal level. With you it's not just about money, it's about the relationship. Many times you would call just to say hello and not even discuss your products. Over the past couple of years, I have come to consider you a dear personal friend. I wish you well with your new endeavor and I look forward to the new products you will be offering. But, more importantly, I look forward to a continued friendship for many years to come. "

--Jeff Wyman, President
Wyman Builders
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"As one of Rodney's very first Durasupreme customers and the very first recipient of his expanding adventure into business consulting, we have committed to Hicks and Associates to be our consulting firm. We cherish all the advice, support, and leadership that Rodney Hicks brings to our company. In any industry, personal comitment shines brightly and that is the kind of commitment that makes Rodney outstanding in his profession. We are honored to consider Rodney a personal friend as well as a business associate. He has a wonderful ability to turn any situation that might be a problem into just another opportunity that needs his attention. His support has been invaluable to our growing business, not only as a Durasupreme representative, but also as a knowledgeable business consultant. Thank you, Rodney. We look forward to a successful and prosperous association with you in your new endeavors."

-- Mike O'Connor & Ann Weigel
Signature Kitchens and Baths of Sarasota
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"This letter is to serve as a recommendation on behalf of Mr. Rodney Hicks. It has been our pleasure to be the recipient of his services as a manufacturer's representative and to know him on a personal level as well. In a complex business where there are subtle changes to pricing structure, product availability, and moving lead times, communication is essential to our business. We are always kept informed by in-depth, detailed emails on at least a weekly basis. Rodney also keeps us up to speed on new product and ways to use it to increase our sales volume or profits. In addition, he has arranged training seminars and factory tours to facilitate our unique schedules. We are a large company with 12 employees and it has been a great help to have training when and where we could attend. Mr. Hicks is by far the best communicator I've had in the business. He goes far past the basic necessities and provides information and tools to assure both our success.
In many cases I have had representative tell me on thing, only to find out that it isn't true or it has been changed slightly so as to be misleading. This seems to be a common traist among the manufacturer's representatives I've had dealings with in the past. With Rodeny, I have never had occasion to question his voracity and he has come through on every promise that he's made. Whether it be geographic protection, model discounts, samples allocations, or lead times, I am pleased to say that we have been treated with the respect I always wanted from a Representative.
On a personal level, we are happy to have made Rodney's acquaintance. On occasion we have spent time traveling, at dinner and surfing together. Rodney is a class act who is the real deal, a straight shooter who cares about his customers and his product. HE will be successful in any endeavor because of his honest and integrity and would be an asset to any organization. We look forward to being associated with Rodney for as long as we are in business."

-- Phillip Johnson, CKD Owner
Kornerstone Kitchen and Bath
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"With over 17 yrs in the sales and service industry, I have dealt with numerous sales representatives.  I would consider Rodney one of the best in the industry.  His communication, organization, determination and honesty have been one of the key factors of my company's success.  He may not know the answer to every question, but he will definitely take the time to find it for his clients.  Rodney's honesty, dedication and humbleness have been a breath of fresh air in an industry known for its arrogance and pretenders."

--Jeremy Olmstead, Owner
Port Royal Cabinetry, Inc.
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"As the owner of Built-Rite Kitchens, I have worked closely with Rodney Hicks for over two years. During this time, he has served as the sale representative for Dura Supreme Cabinetry. In the role he has consistently provided us with excellent services and a wealth of irreplaceable knowledge and experience.
Rodney is professional in his demeanor and dedicated to providing outstanding customer service and quality products. He has been extremely patient in teaching me and my staff about Dura Supreme products, and has held numerous on-site training sessions for us. In doing so, Rodney does not just convey the information in the manuals; he tempers everything with the experiences he and his other customers have had. He is quick to share lessons learned so that others may benefit and make their efforts and overall business more efficient and profitable.
Rodney has also helped us with difficult clients and situations. He has interceded on our behalf to rectify problems with customers, orders, and billing. He typically lightens the situation with good manners and appropriate humor to the point that any potentially negative feelings are diffused.
Regardless of the endeavor in which Rodney is involved, he will be a strong contributor to the bottom line and to the morale of those with whom he works. He is an asset to my company and to me personally."

-- Don Gordon, President
Built-Rite Kitchens of Palm Coast
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"I just wanted to take the time to thank you for coming by and giving me the updates from Dura personally. I have to say that over the past few years you have done an outstanding job supportng me and my staff. I have never had a sales rep give so much of their time and advice to help make my company more successful and profitable. I know we can count on you and wish you all the same success you have helped me to achieve."

--Heather Buckingham, Owner
Buckingham Cabinets Design & Installation
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"We have had Rodney as a sales representative for one of our cabinet lines for the past few years and have grown to know Rodney not only as a business associate but also as a friend in the business. That is very important in today's business world due to the fact that it's tough enough keeping ahead of the ever-changing system that we deal with. It helps to have someone that doesn't forget you're out there will keep you constantly in the know. I had asked some employees to give me two words to describe Rodney, and these were the words that were chosen... RESPONSIVE, CARING, ENERGETIC, FRIENDLY, PERSONABLE, NICE, EFFICIENT, THOROUGH, KNOWLEDGEABLE, ATTENTIVE! Now I think that pretty much sums up how we feel about Rodney's work ethics. We appreciate him and thank him for all that he has done to help our business succeed."

--Linda Nobles, Owner
M & L Cabinets
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